An “appy” outcome?

Risk pooling has always been a tough sell – it is hard for the majority of members who are providing the pool of funds for the few that do suffer an event to focus on the value of the peace of mind purchased by the premium. For the consumer, insurance is a pretty remote value proposition (as they no doubt say in “sales”), a grudge purchase that is infrequent. These issues do feed through to reputational issues for the industry and a long term project to inform the public about the value of insurance was recommended by the Insurance Fraud Taskforce last year. This is a very big project and changing attitudes and understanding will take years and will no doubt be set back by every piece of poor press that so easily re-enforces misinformed stereotypes.

Continue reading

Galaxy Note 7: can liability be avoided?

The latest global recall relates to the Galaxy Note 7 which, just over a week ago, was recalled by Samsung after reports emerged that the device could explode during or after charging.  On the T-Mobile website, as at 9 September 2016, T-Mobile confirms that Samsung is recalling the Galaxy Note 7 due to “battery safety concerns”.  T-Mobile is clear about the risks involved in using the Galaxy and report that the number of fires reported globally as of 1 September, were 35.  In the context of the number sold worldwide this is a tiny percentage but nevertheless such failure could be catastrophic and as a supplier of the product, T-Mobile has sensibly taken the precaution of providing a frank statement about the risks involved in continuing to use the product.

Continue reading

Amazon Dash – the answer to a hectic life?

Today I read about a new Amazon product – “Amazon Dash”.  The article was accompanied by a photo of a bathroom, specifically focussing on a roll of toilet paper.  Intrigued I read on.  Far from the mental image this conjured up for me, the article was about a unique product which enables the user to hit, what I would term, a “panic button.”  This does not summon up a fully clad armed response team but rather a delivery of toilet rolls, dish washer powder or washing detergent, all within 24 hours.

Each Amazon Dash button is linked to a specific product and there are (according to the article) 150 products available.  The user purchases the button and away they go.  I am told this has worked well in the USA and is on its way to be launched in the UK.

Continue reading

A little less fight and a little more spark

The “small print” might well be the two words that best encapsulate the public’s concerns with insurance – a reputational issue associated with the “contract of utmost good faith” that undermines and causes challenges and problems for the industry, despite the fact that billions of pounds are paid to customers of insurers every year – both in personal and commercial lines. Albeit that discussion of the Insurance Act 2015 has largely revolved around commercial policies it should be remembered that it is only the duty of fair presentation and the remedies associated with breach that apply to the “non-consumer” and that those sections of the Act dealing with warranties (and “irrelevant terms”), fraudulent claims and contracting out apply to all policies. In the earlier “Elvis blogs the Insurance Act” we have considered which of those areas were the most likely to prove contentious and now turn to the issues that arise from the contract itself.

Warranties and other terms can impose draconian remedies on a policyholder; a “valid” claim might not be paid because of the breach of a warranty or a term that is irrelevant to the loss. The courts have been reluctant to enforce such an outcome and have often strained the interpretation of the law to do justice between the parties. This has meant that the application of the law in these areas has been uncertain. The Act provides that warranties become suspensive terms, capable of remedy and that an underwriter may not rely on an “irrelevant” term. Will the new provisions be an area ripe for dispute? We do consider that the second of the clauses which relates to “irrelevant terms” is the more likely to cause difficulty. The Act states that the insurer may not rely on a term if the insured “shows that the non-compliance with the term, could not have increased the risk of the loss which actually occurred in the circumstances in which it occurred.” Merely quoting the section in detail highlights its brief complexity and illustrates the dangers of dispute. This section where the underlined “could” (this bloggers underlining) replaced “would” in earlier drafts is a lower threshold for the policyholder and if expectations are not adjusted by insurers there could be a number of litigated cases.

Turning to the clauses on warranties itself, we do envisage some testing of the term and the issues where a breached warranty might be remedied. Ultimately, this should lead to fewer disputes even if there is some “testing” of the issue in the near term. Though it is the case that market practice was in many cases not to rely on a breach so perhaps there will not be the upturn in litigation if the point was rarely pursued commercially (and of course the Financial Ombudsman has in practice been applying the “new” law on warranties and irrelevant terms in relation to “consumer” and micro-businesses for some years).

The area relating to warranties that will cause difficulties unless addressed, relates to repeal section 18 (3)(d) of the Marine Insurance Act relating to the “superfluity” of warranties. An insured will now need to disclose anything that forms the subject matter of a warranty and because of repeal has no defence if the issue is raised by the underwriter. There is not the time here to detail the issue but custom and practice will need to be considered and one can anticipate that there will be many disputes if the point is not dealt with by contracting parties.

So how might the problems that we have discussed in the “Elvis blogs” of this week be avoided or mitigated? That is of course the $64,000 question the solution to which, and the avoidance of a dispute, would be in the best interests of insurer and policyholder. There are three golden rules to applying the new law and matching customer needs with insurer risk appetite:

  1. know the law of the Insurance Act;
  2. know the policy terms (and amend as appropriate – being careful when contracting out);
  3. know the client.

The outcome will be a little less fight as a consequence of a little more spark in the placement process: thank you Elvis.

Terry Renouf, partner, BLM

Written by Terry Renouf, partner, BLM

Autonomous driving: ‘product liability’ or just liability attaching to the product?

The Government’s consultation about compulsory insurance arrangements associated with fully automated driving remains open until 9 September. It states that: “Our proposal is to extend compulsory motor insurance to cover product liability to give motorists cover when they have handed full control over to the vehicle (ie they are out-of-the-loop). And, that motorists (or their insurers) rely on courts to apply the existing rules of product liability – under the Consumer Protection Act, and negligence – under the common law, to determine who should be responsible.”

This blog looks at whether a ‘product liability’ insurance offering could meet the policy aims of ensuring (a) use of vehicles continues to be covered by insurance and (b) claims by injured road users continue to be adequately protected and handled quickly.

Continue reading

All this aggravation ain’t satisfactioning me…

We have presented, lectured, workshopped, written, blogged (obviously) and listened very extensively on the Insurance Act 2015. Many questions and concerns and much of the press coverage and other commentary has centred around the duty of fair presentation. Will this be the area of substantial dispute, as theory is applied to practice, and claims start to test “Insurance Act” policies that were written from 12 August 2016?

The question that should be addressed is whether it is this part of the Act that, although widely discussed, is more contentious than other areas. The answer, because lawyers always caveat, is that there will certainly be disputes.

The first area of concern is around the “threshold test” for the policyholder to provide “sufficient information” which puts the insurer on notice to raise questions. Although this does mirror “waiver” issues under the old law one can envisage that there will be disputes. Secondly, the duty of fair presentation does preclude “data dumping” with the wholly new requirement that a fair presentation must be in a “clear and accessible format”.

Does “wholly new” mean “wholly contentious”? In fact, whilst we can anticipate some litigation around the issues “fair presentation” will not, we predict, prove to be area of substantial dispute. In the first instance there is the practical control that an underwriter can exercise to decline to offer terms when “data dumped”.

Additionally, and of benefit to the policyholder there is the corresponding question that might prove difficult for the underwriter to answer if the defence is subsequently raised: “Why did you offer terms if you were not happy with the format of the presentation?” It is likely too that the issue of “clear and accessible” will be a question of fact at first instance and will not often trouble the higher Courts.

The issue of “fair presentation” itself does carry greater scope for dispute of course. There will be arguments around the “sufficiency” of disclosure and underwriters enquiries but there is some case law for guidance which should assist. Thus, referencing Elvis again, we conclude: pre-commencement aggravation and less (satisf)actioning me!

Terry Renouf, partner, BLM

Written by Terry Renouf, partner, BLM

….a little more action(s)

Any new law does bring some uncertainty even where carefully drafted.

The Law Commission was aware of those concerns and the Insurance Act 2015 deliberately uses terms that, although not “modern”, reflect particular terminology familiar to insurance practitioners and judges.

This has been done to avoid the uncertainty that change can bring. However as sure as a lawyer follows an ambulance there will be some litigation that will arise from the Act. One would certainly hope, with legislation that was carefully constructed by industry consultation, that those disputes will be around issues that are generally interpretative of the new areas of the law, and not parties taking points either because the law proves to be poorly drafted or, like Mount Everest, because it is there. And so, having worked so hard to explain and prepare customers for the new law (and listened to concerns) where do we think might be the problem areas? Fair presentation? Proportionate remedies? Contracting out? Warranties? Irrelevant terms? The list of itself could extend and even in its short form, suggests that the Supreme Court might be engaged fairly frequently.

Our overview is that this is a good piece of legislation that will stand the test of time and will outlast the career of this blogger and most of the readers.

Disputes will arise, some thrown up by unusual facts and some by the new law: the question is which areas of the new law will create all this aggravation. I consider this in my next blogs.

Terry Renouf, partner, BLM

Written by Terry Renouf, partner, BLM

A little less conversation…

Although Insurance Act “day” is formally the 12 August 2016, it has been a reality for any policyholder or underwriter for some time: a placement is not (or should not be) conjured up overnight.

The “fair presentation” (and of course the disclosure of every material fact under the “old regime”) should be the result of a careful consideration of assessment of risk before inception.

Continue reading